Shipping Policy
Thank you for choosing The ROU Crafts.
Every piece we create is handcrafted with care and attention to detail. This Shipping Policy outlines how orders are processed, shipped, and delivered.
1. Order Processing
Orders are processed after order placed with full customer information & payment has been successfully received (if online payment is chosen)
Ready-to-Ship Items
Ready-to-ship items are typically processed within 1–3 business days.
Made-to-Order or Customized Items
Custom and made-to-order pieces require additional production time. Processing times will be specified on the product page and may vary depending on the complexity of the design.
Customers will receive confirmation once their order has been prepared for shipment.
2. Shipping Destinations
The ROU Crafts currently ships to domestic destinations.
If shipping is unavailable to your location, please contact us before placing your order.
3. Delivery Timeframes
Estimated delivery times begin after an order has been processed and dispatched.
Domestic Shipping
Estimated delivery: 2–7 business days.
International Shipping
Estimated delivery: 7–21 business days.
Delivery times are estimates only and may vary due to customs procedures, carrier delays, weather conditions, holidays, or other factors beyond our control.
4. Shipping Fees
Shipping charges are calculated at checkout based on the destination and selected shipping method.
Any promotional free-shipping offers will be clearly stated on the website when applicable.
5. Customs Duties and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in product or shipping prices unless otherwise stated.
The ROU Crafts has no control over customs processing times or charges.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
The ROU Crafts is not responsible for delays, lost shipments, or additional fees resulting from incorrect or incomplete addresses provided during checkout.
If an order is returned due to an incorrect address, additional shipping charges may apply before reshipment.
7. Lost, Delayed, or Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of the package and product.
While we work closely with our shipping partners, The ROU Crafts is not responsible for delays caused by carriers, customs authorities, or circumstances beyond our reasonable control.
We will make every effort to assist customers in resolving shipping issues.
8. Delivery Confirmatio
Once a shipment has been marked as delivered by the carrier, responsibility for the package transfers to the recipient.
Customers are encouraged to ensure that delivery locations are secure and accessible.
9. Contact Us
For shipping inquiries or assistance with your order, please contact:
The ROU Crafts
Email: [[email protected]]
Website: [theroucrafts.com]